If a good vet was just about caring & personality it would've been fine. Here's the facts: Took my cat for routine checkup, pd for exp bloodwork which required them to shave her neck, and opted for rabies & distemper vaccines. So a few days later my cat gets very ill. I bring her back in & she's treated w/antibiotics which does the trick. So obvi it's bacterial. But I begin to wonder from where?? She was fine before her visit, she doesn't go outside, and I don't have any other pets... So the followup visit for vaccine booster a week later & I'm reluctant because of what I'm thinking... I decide to take her so this time he chks her over & looks in her ears with the light directly off the wall w/o cleaning it & with no protective covering. Then places it back on the wall again w/o cleaning it. Then takes her temp w/ear thermometer again w/o cleaning it & old protective cover & places it back on the table!! Now guess what my cat is scratching her ears & very likely has mites! So aggravated!! Now I firmly believe that her bacterial infection came from this office. If they stick unclean things in her ears very likely they don't clean the razor they shaved her with. Never going back here again & the prices in comp to other vets in the area are also very high.